Privacy Policy & Legal Notice
Last updated: 19 February 2026
1. Who operates this website
This website is operated by:
VEROCONSULT LTD
Trading as Veronika Kloucek Consultancy
Company Number: 13939000
Registered in England and Wales
Registered Office:
5 Brayford Square
London E1 0SG
United Kingdom
Contact: hello @ veronikakloucek.com
VEROCONSULT LTD acts as the data controller for the purposes of UK data protection law.
2. Purpose of this policy
This policy explains how personal information is collected, used, stored and protected when you:
- visit this website or read blog articles
- contact Veronika Kloucek
- enquire about psychotherapy, supervision or professional services
- complete registration or intake documentation
- receive invoices or administrative communication
Processing is carried out in accordance with the UK GDPR and the Data Protection Act 2018.
3. Information collected
Information you provide directly
Depending on your contact or registration, information collected may include:
- name, date of birth and contact details
- address and postcode
- email address and telephone number
- preferred contact methods and communication restrictions
- GP or psychiatrist details (where provided)
- referral source or how you found the practice
- appointment scheduling information and attendance records
- payment and invoicing information
- information shared voluntarily within enquiries or correspondence
Where enquiries relate to therapy, information provided may include special category data, including personal or mental health information.
Administrative and financial data
Invoices and financial records are processed using secure accounting software, including Xero, which stores customer names, email addresses and billing records for accounting and legal compliance purposes.
Information collected automatically
When visiting the website we may collect:
- IP address
- browser and device information
- pages visited and interaction data
- cookie and analytics information
4. How information is used
Personal information is used to:
- respond to enquiries and arrange services
- manage appointments and communication
- maintain professional and administrative records
- issue invoices and manage payments
- comply with ethical, legal and insurance obligations
- improve website performance and user experience
Processing is based on legitimate interests, contractual necessity, legal obligations, and consent where required.
5. Confidentiality and professional standards
Where contact relates to psychotherapy or supervision, information is handled in accordance with professional ethical frameworks including those of UKCP and BACP.
Initial contact does not automatically establish a therapeutic relationship, though reasonable confidentiality applies to communications.
In line with professional practice, anonymised discussion of work may occur within clinical supervision.
6. Third-party services and data sharing
Personal data is never sold.
Information may be shared only where necessary with trusted service providers supporting business operations, including:
- secure video platforms (such as Zoom, Teams, FaceTime, etc.)
- payment processors (including Stripe, GoCardless, etc.)
- accounting and invoicing software providers (including Xero, intuit, etc.)
- website hosting and communication platforms
- professional advisers such as accountants or supervisors where ethically required
In the event that Veronika Kloucek becomes unexpectedly unable to practise, a designated professional supervisor may access limited contact details solely to inform you and assist with continuity of care.
7. Email communications and newsletters
Where you subscribe to updates or request resources, you may receive occasional communications relating to articles, events or professional offerings.
You may unsubscribe at any time.
8. Online communication and security
Electronic communication carries inherent security risks. While reasonable safeguards are used, transmission of information over the internet cannot be guaranteed fully secure.
For online sessions, both parties agree to participate from a private space and sessions are not recorded unless explicitly agreed.
9. Data retention
Records are retained only as long as necessary to meet ethical, legal and insurance requirements.
Professional and administrative records are typically retained for seven (7) years following the end of contact, after which they are securely deleted or destroyed unless retention is legally required.
10. Your rights
You have the right to:
- request access to your data (Requests for access to personal data will relate to administrative and legally required information retained in accordance with professional, insurance and statutory obligations.)
- request correction of inaccurate information
- request erasure where legally permitted
- restrict or object to processing
- withdraw consent for communications
Requests may be made via hello @ veronikakloucek.com.
You may also complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk
11. Data security
Electronic records are stored using encrypted, password-protected systems. Physical records, where used, are securely stored.
In the unlikely event of a data breach, appropriate steps will be taken including notification to affected individuals and the ICO where required.
12. Intellectual property and blog content
All written content on this website, including blog articles, essays, reflections, audio materials, frameworks and downloadable resources, constitutes intellectual property of VEROCONSULT LTD unless otherwise stated.
Content may not be copied, reproduced, republished, redistributed, or used to train artificial intelligence systems or automated content tools without prior written permission.
Access is granted for personal reading and reference only.
13. Limitation of liability
Website content is provided for informational purposes only and does not replace personalised professional advice or psychotherapy.
Use of this website does not establish a therapeutic relationship.
14. External links
This website may contain links to third-party websites. VEROCONSULT LTD is not responsible for their content or privacy practices.
15. Changes to this policy
This policy may be updated periodically. The latest version will always appear on this page.